Ticket Return

The new Corona Protection Ordinance of the State of North Rhine-Westphalia from May 28, which will also apply during the festival period, dictates certain seating arrangements and maximum visitor numbers for concerts - graded according to incidence. These regulations make it necessary to restart the pre-sale  for the Beethoven Festival 2021 with modified seating plans.

We ask everyone who has already purchased tickets for the events of the Beethoven Festival from August 20 to September 10, 2021 (as well as for the originally scheduled date in September 2020) to return these. For organizational reasons, the refund and reverse transaction is carried out solely via the respective booking office where you purchased your ticket. Every customer will naturally receive the money for their concert tickets.

Information: Our final ticket prices include fees for pre-sale, system use and the public transport ticket. The advance booking fee of 10% of the ticket price is excluded from a refund. Likewise, additional fees such as the service fee of 2 EUR per ticket and shipping costs cannot be refunded.

Did you order your tickets in the Beethoven Festival online shop, via the ticket hotline, or in writing?

So the refund can be handled as quickly as possible, please send the original tickets via mail to:
DERTICKETSERVICE.DE GmbH & Co. KG
“Ticket Refund Beethovenfest Bonn“
Postfach 10 22 23
50462 Köln

This does not concern print@home tickets. Please simply contact order@derticketservice.de with your refund request.

Did you purchase your ticket in a booking office or at eventim.de?

Please contact the respective booking office where you purchased your tickets directly. The reimbursement will generally take place only on presentation of the original tickets. 

Tickets purchased at eventim.de can be easily returned online via www.eventim.de. Follow this link to the eventim return form.

If due to current events the booking office should be temporarily closed or permanently unavailable, please contact vorverkaufsstelle[at]derticketservice.de stating the following information:
•   date of event
•   title of event
•   event venue
•   bar codes of your tickets
•   e-mail contact information for further inquiries by our ticket provider

Please note the following: Solely requests regarding orders at booking offices will be handled at this e-mail address.