Which concerts have been cancelled entirely and which have been postponed?
The originally scheduled concerts – nine between March 13 - 22, 2020 and nearly 60 between August 21 and September 27 – have been affected differently: 1. Several of the concerts scheduled between August 21 and September 27, 2020 will take place in August/September 2020. 2. The majority of concerts originally scheduled for September 2020 have been postponed until 2021. Tickets already purchased for these performances remain valid. The 2021 festival program is currently in the planning phase; a preliminary overview of the program can be found here[Link]. The complete program will be announced in early September 2020, and tickets will go on sale starting early December 2020. 3. Unfortunately, several concerts scheduled for 2020 could not be postponed since the COVID-19 pandemic has prevented the given tours/programs/productions from being rescheduled in 2021. This includes all nine concerts originally scheduled for March 2020, which have been cancelled entirely. To see which concerts form the original September schedule (Sept. 4 - 27, 2020) have been cancelled entirely, entirely, go “https://www.beethovenfest.de/en/program/all-concerts/concert-guide”..
Do my tickets remain valid?
Tickets for postponed concerts remain valid; they do not need to be exchanged and can be presented for admission on the day of the rescheduled concert. This also applies to the Festival Pass, which remains valid for the 2021 Beethovenfest scheduled from August 20 - September 10, 2021.
What do I do now?
You can make use of your right of return. Please contact the ticket office where you bought the tickets. You will find further information on returning tickets under the menu item "Refund / Returns 2020".
but I would like to return my ticket anyway.
Is that possible?
Yes, if you purchased tickets for a concert that has been postponed, but would like to return the tickets anyway, you can return the tickets with no questions asked. You will be refunded the value of the tickets (not including any advance purchase fees). Additional information on ticket returns can be found here “www.beethovenfest.de/en/service/refund-and-returns”.
If you still have tickets for the cancelled March festival from 13 to 22 March 2020 that you would like to return, please send the original tickets to Internationale Beethovenfeste Bonn gGmbH | "Tickets March 2020" | Kurt-Schumacher-Str. 3 | D-53113 Bonn | Germany. Refunds will be made directly through us as the organizer. Ticket refunds for all postponed or canceled concerts scheduled from September 4-27, 2020 will not be handled by the Internationale Beethovenfeste Bonn gGmbH, but will be handled externally by the respective advance booking office where the tickets were purchased. This is important due to the concert postponements into next year, so that the returned tickets can be properly cancelled and thus other concert-guests can re-book these tickets from the start of advance sales on 30.11.20. Ticket reversals for the 8 canceled concerts scheduled for September 4-27, 2020 will be handled exclusively by the Beethovenfest sales office. Please fill out the return form provided for this purpose and send it to us with the original tickets. Detailed information on the return process can be found under the menu item "Refund / Returns 2020".
When will I get my money back?
Beethovenfest Bonn immediately approved ticket price refunds and authorized the ticket offices of BonnTicket.de/DerTicketservice.de to process and issue the refunds. Beethovenfest Bonn has waived its legal right to issue vouchers for returned tickets; the price of your tickets will be refunded! Due to countless other festival and concert cancellations at this time, our ticket office partners BonnTicket.de/DerTicketservice.de are currently inundated with refund requests, which is unfortunately causing extreme processing delays. As concert organizer, Internationale Beethovenfeste Bonn gGmbH can only process refund requests itself for tickets purchased directly via the Beethovenfest business office. In most cases, however, tickets were purchased through ticket offices within the BonnTicket.de/DerTicketservice.de sales network. This “bottleneck” has resulted in the current delays in ticket refunds for Beethovenfest Bonn 2020 concerts in March. We appreciate your understanding and apologize again for any inconvenience.
Now I receive one or more refunds from BonnTicket for small amounts that I cannot assign. Why is that?
In order to process the unusually high number of cancellations faster and automatically, BonnTicket has adapted the cancellation system to the extraordinary demand. Up to now, cancellations were made customer by customer, i.e. all tickets that a customer bought were cancelled at once for this customer. To speed up the process, BonnTicket now cancels tickets by concert, i.e. all tickets of a concert are cancelled and paid out at once. For this reason, customers who bought tickets in several concerts receive several refunds.
Our ticket prices are generally inclusive of fees for advance booking, system use and the VRS ticket for public transport. Unfortunately, the advance booking fee of 10% of the final ticket price cannot be refunded, as the sales service has already been provided by the respective sales office. Also excluded from the refund are additional fees such as the service fee of 2.00 EUR per ticket and the postal charges.
In October 2020, all 9 cancelled concerts of the March festival have already been refunded by the ticket provider BonnTicket, if you have contacted our ticket provider by postal mail or e-mail with your refund request and the original tickets. If you still have tickets for the cancelled March Festival from March 13th to 22nd, 2020 or if your ticket return has been lost in the mail, please contact the Beethovenfest sales office at email@example.com.
BonnTicket will continue to make every effort to process your request as quickly as possible (status October). On behalf of BonnTicket we ask for your understanding. If you feel that you are not or not sufficiently supported by BonnTicket, please contact the Beethovenfest sales office at firstname.lastname@example.org. We will try to help you quickly and easily.
Due to some concert cancellations the Festival Pass is no longer worthwhile. Can I return the pass and still use individual concert tickets for the replacement date 2021 without a pass?
The Festival Pass for the Beethovenfest 2020 offered for the first time at a fixed price of € 89 remains valid for the Beethovenfest Bonn 2021 and does not have to be exchanged. The Festival Pass is valid for one person for events from August 20 - September 10, 2021 and entitles the Pass holder to purchase one reduced-price ticket per event at a discount of 45% on the normal price. If you bought the Festival Pass mainly for concerts, which now have to be cancelled without replacement, and if the festival pass is no longer profitable for the remaining tickets, you can return it and get your money back. If you still want to keep and use single tickets for replacement dates 2021, you have to pay the difference to the full price at the box office of the respective concert. For a refund, please contact the ticket office where you purchased your Festival Pass and tickets. The Beethovenfest Bonn reserves the right to check whether the Pass is worthwhile in individual cases or not.
but they are currently unreachable by phone.
What should I do?
Due to the current situation and resulting store closings, some BonnTicket offices are currently closed. As a result, processing of ticket returns/refunds is either not possible at this time or possible in a limited capacity only. We kindly request your continued patience and understanding, and ask that you hold on to your tickets until the situation has improved. Returns can still be processed at a later date. Please feel free to contact us at email@example.com for additional information or support.
For a refund on the price of your tickets, you must return the tickets by November 29, 2020 at the latest. In the case of postponed concerts, this will give others the chance to purchase these tickets in early December, when ticket sales for next year’s festival begin.
If you would like to support the work of Beethovenfest Bonn by making a donation, simply request a ticket price refund and then wire a donation in the amount of your choice to Beethovenfest Bonn (Bank: Sparkasse KölnBonn, IBAN: DE97 3705 0198 0000 0256 35).
Yes, Internationale Beethovenfeste Bonn gGmbH is a non-profit organization and will gladly issue a receipt for your tax-deductible donation. Please send us an email (firstname.lastname@example.org) with the name/address of the person to whom we should address the donation receipt.
Yes, with a donation you make a valuable contribution to Beethovenfest Bonn and help make sure we can continue our work into the future. You can also become a member of the International Friends of the Beethovenfest Bonn (Förderverein Beethovenfest Bonn e.V.). This is a great way to support Beethovenfest Bonn while benefitting from attractive ticket offers for members, including exclusive early purchase. Additional information is available “www.beethovenfest.de/en/about-us/sponsors-and-supporters/friends-of-the-beethovenfest”.
Tickets for the Beethovenfest 2021 will be available from Monday, November 30, 2020 (10 a.m.) at all known BONNTICKET advance booking offices. In addition, you can also order your tickets by phone via the ticket hotline + 49 228 - 50 20 13 13 or from the comfort of your home via our online store [https://shop.derticketservice.de/1/beethovenfest/] and bonnticket.de. These will include tickets not yet sold in 2020 as well as tickets purchased in 2020 but then returned following cancellation of the 2020 festival. Several 2020 concerts were already completely sold out and will remain entirely or largely sold out when ticket sales resume. As a result, tickets for your preferred 2021 concert or price category will not always be available. Reminder: members of the International Friends of the Beethovenfest Bonn are entitled to early purchase! This improves your chance of getting the tickets you want. Additional information is available “www.beethovenfest.de/en/about-us/sponsors-and-supporters/friends-of-the-beethovenfest”. The complete program of the Beethovenfest 2021 can be found on this page under the menu item "Program".
Who can I contact to get the information I need?
You can get in touch with us by email at email@example.com. We would be happy to answer your questions.