The March week of the Beethovenfest ...
... was cancelled on March 10, 2020, a good 24 hours before the start of the first concert, on the instructions of the authorities as one of the first festivals to be held in the course of the containment of the Corona pandemic.
The Beethovenfest Bonn immediately agreed to refund the ticket prices and issued a lump-sum release for the payment of ticket prices to the advance booking offices of BonnTicket.de/Der Ticketservice.de.
Of course the prices will also be refunded.
With concern we observe that in the course of further festival and concert cancellations so many refund applications have been received by our ticket service provider BonnTicket.de/Der Ticketservice.de that the processing of the applications is dramatically delayed there.
For accounting reasons, the Int. Beethovenfeste Bonn gGmbH as the organizer of the concerts can only accelerate the refund process if the tickets were purchased directly through the Beethovenfest office. In most cases, however, the tickets were purchased through the advance booking offices affiliated with the distribution network of BonnTicket.de/Der Ticketservice.de. For this reason, there is currently a long waiting period for ticket refunds for the March Week of the Beethovenfest Bonn 2020. We apologize for this delay and, for the reasons mentioned above, we ask for your understanding. Your requests will be processed as soon as possible, and yet it will still take a few more weeks until all applications are considered.
For further questions, suggestions and criticism, please feel free to contact the Beethovenfest Bonn at any time at the e-mail address firstname.lastname@example.org.